Payments and Security
What payment methods do you accept?
You can pay by credit or debit card using Mastercard, Visa, Visa
Debit (previously known as Visa Delta) and Visa Electron cards.
There are no additional charges for different card types.
If you have a Paypal account you can also make payments via instant bank transfer from a registered bank account.
If
you are a company making a bulk order and wish to be sent an invoice
for a payment to be made by BACS, wire transfer or cheque, please
contact us on 01344 773096 or via the contact form.
Do I have to register my details or open an account to place an order?
No, you do not need to register with us to make a purchase.
Online payments are taken through Opayo - previously known as SagePay - or Paypal, but you can use either payment gateway without opening an account.
If you are already registered with Paypal then you can pay using your existing account.
How can I be certain my payment details are safe?
Opayo (formerly SagePay)
Opayo is the new name for Sage Pay. The name change is because Sagepay was recently acquired by Elavon – a big name in payments and a subsidiary of U.S. Bank.
We confess that we haven't yet updated the branding at our checkout because Opayo has yet to become a familiar name with online shoppers.
However, you can still shop with confidence despite the name change: every
transaction is encrypted to the highest global standards. Opayo's secure systems are
scanned and audited regularly by one of the world’s leading Qualified
Security Assessors (QSA) so that you can be confident about using them
to make a secure payment online.
We do not ever see your card details; they are not processed or stored on our website.
PayPal
Paypal handle billions of pounds worth of transactions
internationally every year and are at the forefront of security and
fraud prevention measures. Your card details are only ever handled by
Paypal and are never seen or stored by us.
To find out more about the measures Paypal use to protect your data, please visit their buyer safety page.
How does the payment process work?
We will ask for an online payment to be made at the time you place
your order. You may choose either SagePay or the Paypal payment gateway to make your payment and to enter
your address and card details to complete your purchase.
All of
your card details are securely handled by whichever gateway you have chosen. Your payment is
forwarded to our bank account and your delivery address and
order details are passed onto us. We will not pass on your contact
information to any third parties.
If for any reason we need to
make a refund, the money will be
being transfered straight back onto your payment card.
If you have any further questions about payments, please contact us.
